True North Festival FAQs

What is True North Festival?

True North Festival is the “festival of festivals.” It’s a multi-layered, week-long event that combines serious conversations with serious fun. It provides a forum for critical conversations about society and technology, integrates expert seminars and conferences and bookends each day’s thoughtful conversation with the best of Waterloo Region entertainment and eats. 

As part of True North Festival, Communitech presents True North Centre Stage—the nexus of our continuing conversation around tech for good and site of some great networking events and announcements. You’ll also have the opportunity to attend one of Communitech’s intimate summits that dive deep into key areas of concern for the community, companies and other stakeholders. The True North Centre Stage Summits are Tech for Good, Corporate Innovation*, Data and Advanced Technology*, Future of Work* and Startups and Scaleups.*

After you’ve added True North Centre Stage and summit events to your calendar, check out the True North Festival events here.
Join the festivities. Join the conversation. Help make tech for good the core of digital life, work and play.

*These summits are invite-only. 

General FAQs:

Communitech is a public-private innovation organization that helps technology companies start, grow and succeed. We work with our partners to create the places, programming and ecosystem that make great things happen for tech-driven companies. Communitech hosts hundreds of events every year and we host thousands of visitors from around the globe. We do this to bring fresh ideas and perspectives to our ecosystem, our country and the companies we support.

The True North Festival and the True North Centre Stage events help us engage influencers, innovators and policy-makers in conversations about the intersections between humanity and technology. Our intent is to help industries, communities and individuals by examining the values that guide technology innovation.
 

The True North Festival will take place in Waterloo Region, Ontario, Canada. True North Festival attendees and True North Centre Stage pass-holders will attend events at venues throughout Uptown Waterloo and Downtown Kitchener. 

Want venue updates? Sign up for news here!

Get your pass

Waterloo Region anchors the western end of the Toronto-Waterloo innovation corridor. It’s a rapidly growing urban centre surrounded by beautiful countryside situated in the heart of southern Ontario. We’re an hour’s drive from Toronto, two hours from Buffalo, NY and three hours from Detroit, MI. The Region is home to the three cities of Waterloo, Kitchener and Cambridge and the four townships of Wellesley, Woolwich, Wilmot and North Dumfries. Please visit our Amenities page for location and travel information.

Yes. We are happy to send you an invitation letter once your ticket is purchased. Please email us at truenorthinfo@communitech.ca with your request. To determine if you need a visa, please visit the Government of Canada Visitor Page.

Absolutely! We’ve provided a letter template to help explain why this is an important opportunity for organizations concerned with technology, society and tech as a force for good. Click here to download and use the template.

Yes. A select number of True North Festival and True North Centre Stage passes will be made available to members of the news media. If you’re interested in media accreditation, please submit this application form.

True North Centre Stage payment questions:

True North is a week-long, grassroots community festival powered by Communitech. Each event manages its own registration and ticketing process. All happenings are listed on the Events page, clicking on the event information reveals it's details, including any registration and ticketing requirements. Communitech manages the ticketing for True North Centre Stage only.

No. Passes are unique to an individual attendee and they are non-transferrable once the True North Centre Stage events have started. Lost or stolen passes can be replaced at a cost of $100 CDN. We’ll need to see your government-issued ID first, please.

Remember: Most of the True North Festival activities are free! Please check out the schedule for a complete listing of festival events.

Yes, Communitech members receive 10% off any of the True North Centre Stage passes. Please contact us at truenorthtickets@communitech.ca for more details.

Yes. We can invoice your organization for orders of 10 or more passes. Please contact us at truenorthtickets@communitech.ca for more details. Invoices must be paid in full before ticket codes can be issued.

Yes. Refunds will be issued until May 4, 2020 at 11:59pm. No refunds will be issued after this date. We really wish you could make it, but we get it: life and work may interfere. As an option, you can also transfer your pass to someone else before May 4, 2020 at 11:59pm. Sooner would be awesome—but we know plans can change. Please contact us at truenorthtickets@communitech.ca for information about pass refunds.

You can transfer your pass before May 19, 2020 at 11:59 p.m. Go to truenorthwaterloo.com and select the ‘get your pass’ tab. Scroll to the bottom of the page until you find “Already Registered? View or modify your existing registration,” and follow the hyperlink. If you can’t find your registration or need help with the transfer, please reach out to truenorthtickets@communitech.ca.

You will receive a receipt via email when you purchase your pass. If you do not receive an email or you can’t find it, you can log into the registration page and print another one.

Travel questions:

Easy answer: planes, trains and automobiles. Waterloo Region is located in Ontario, Canada about an hour west of Toronto’s Pearson International Airport. We’ve provided information on how to get here and around on our Amenities page.

The True North Centre Stage venues are conveniently located along or very near to the ION light rail, Waterloo Region’s newest transit service. (Very near = within five blocks. Yes, we counted.) You could also grab a taxi or use a ride-sharing service.

Subscribe for event updates here!

For additional travel information, visit the Amenities page.

Yes. You will need to cover your own travel costs and hotel. Travel expenses to Waterloo Region are not included in the pass fees. 

Sorry, your luggage must remain at your hotel. Luggage is not allowed at the True North Centre Stage venues. (And we don’t recommend hauling it around to Festival events!)