Event Code of Conduct

The  True North Festival powered by Communitech and the True North Centre Stage events bring the best entrepreneurs, innovators, and thought leaders to connect, learn and help shift the power and control of technology in the right direction. However, it is not a place for behaviour that is intentionally inappropriate, off-topic, disruptive, or abusive. Inappropriate behaviour is defined as any form of verbal, physical or written abuse, use of derogatory or discriminatory language, gestures or actions, any form of harassment, racism, sexism, or any other targeted comments which are intended to cause personal offense to another participant either in-person at an event or through social media channels, or the violation of any local, provincial, or federal laws.

At its discretion, Communitech may take action to address any individual(s) or group(s) it believes to have undertaken any inappropriate behaviour, as outlined above, including but not limited to cancelling event registration without a refund.

If you believe you have observed or are a victim of any of the inappropriate behaviours described above, please contact TrueNorthInfo@communitech.ca immediately. Reminder that notifying Communitech does not replace a notification to local law enforcement and Communitech’s process may not readily meet the immediate need under the circumstances. You should feel free to take the appropriate actions under the circumstances, including contacting emergency services by  immediately dialing 9-1-1, and for non-emergencies, reaching out to the Waterloo Regional Police Department at (519) 653-7700.

If you have any further questions about our Code of Conduct, please contact us at TrueNorthInfo@communitech.ca.


Terms of Accommodation for Attendees with Disabilities

True North Festival attendees have the right to be free of discrimination due to a disability, to receive fair and equal treatment and to obtain reasonable accommodations, which are necessary and appropriate on the basis of their specific disability. To enable Communitech to assist you with any accommodations required during your attendance at Communitech-run events (e.g., True North Centre Stage events) please send an email to TrueNorthInfo@communitech.ca.


Attendees with disabilities who require any assistance during a True North Festival event can request support upon registration. Service animals trained specifically to assist people with disabilities are welcome at all events.

Communitech does NOT provide any personal prescribed devices or any services of a personal nature, including but not limited to wheelchairs, hearing aids, assistance with eating, washroom services or dressing. Attendees or presenters are encouraged to contact us at TrueNorthInfo@communitech.ca to discuss reasonable accommodations. Such services are available on a first-come, first-served basis, and are dependent on sufficient notice and subject to availability. The following services may be provided:

  • volunteers may be available during True North Centre Stage events and Communitech-run True North Festival events to read information to attendees;

  • sign language accommodation will be made at all True North Centre Stage and Communitech-run True North Festival events;

  • wheelchairs and 3- or 4-wheel electric scooters are allowed and are reasonably accommodated.


Accessible taxi servicing includes:

  • Waterloo Taxi: 519-888-7777

  • United Taxi: 519-888-9999

Public transportation information is available here.


True North Radio Frequency Identification (RFID) Policy

Radio Frequency Identification (“RFID”) is technology that uses electromagnetic fields to automatically identify and track tags attached to objects. Communitech uses this technology in their Summit pass provided to you for all True North events. At the time of entry your True North Centre Stage pass will be used to validate your entry. Your pass does not store any of your personal information, including but not limited to your name, phone numbers, mailing address and email address (“Personal Information”), you provided to Communitech when you signed up for any True North Festival / True North Centre Stage event. However, the event pass does contain a distinctive code which Communitech associates with Personal Information you provided to Communitech at registration. This association allows Communitech to communicate with you at True North events you have signed up for.

We do not share any information with third parties and this restriction applies to any Personal Information provided at registration. To learn more about Communitech’s commitment to your privacy, please view Communitech’s Privacy Policy. After True North events have ended your Summit pass will no longer be active and no longer have any Personal Information linked to it.

To ensure your True North Centre Stage pass works properly, be sure not to bend or perforate any part of the Summit pass. Communitech reserves the right to check and scan your pass at any time.

If you require any further information or have questions regarding RFID technology at True North events please direct them to TrueNorthInfo@communitech.ca.


Terms of Attendance

Updated November 23, 2019

These terms of attendance (the “Terms”) apply to all attendees of a True North Centre Stage event. By registering to attend a True North Centre Stage event, you (the “Attendee”) agree to the Terms. Please do not sign up for any such events if you do not agree to the Terms.


Refunds and Cancellations

Communitech at its sole discretion may either offer you an exchange or a refund if a True North Centre Stage event is cancelled or suspended. Attendees will be entitled to receive a full refund until Friday, May 4, 2020 at 11:59 p.m. No refunds will be granted after this date. In the event of a cancellation or suspension of a True North Centre Stage events, Communitech will inform attendees through its website on procedures for making an exchange or refund.

The refund or exchange policy of Communitech may change from time to time, at Communitech’s sole discretion.


Delivery of True North Centre Stage passes

Passes can be picked-up at specified True North Festival/Communitech partner locations and on-site at the True North Centre Stage venues. Entry will not be allowed into any True North Centre Stage and/or True North Festival event requiring a True North Centre Stage pass without the provided pass.


Restriction & Sale or Unauthorized Use of Summit Pass

Unlawful resale of True North Centre passes is prohibited. Communitech reserves the right to cancel registrations of passes that have been used in connection with fraud, without any refund or further compensation.


Any alteration of a True North Centre Stage pass is strictly prohibited. Passes will be confiscated and immediately cancelled if it appears they have been altered in any fashion. Any attendee with an altered pass will be denied entry to all further True North Centre Stage and True North Festival events where the pass is required.

Attendees are prohibited from carrying weapons of any kind and acting in any way contrary to law and our policies applicable to Communitech, the True North Centre Stage events and True North Festival.


Lost and Found

Each attendee is responsible for the belongings they bring with them to any True North Centre Stage and/or True North Festival event. A lost and found will be located at the information desk at the main entrance to the True North Centre Stage venues where attendees can drop off any items found. To retrieve lost items, attendees can email TrueNorthInfo@communitech.ca with a description of the item and their contact information. Communitech is not responsible for any damage to items located in the lost and found or for return of any items to the rightful owner. Any unclaimed items remaining 60 days after the last True North Festival event will be disposed of at Communitech’s discretion. All return costs will be borne by the owner of a lost item.


Event Recordings

Each attendee agrees that by attending any True North Festival / True North Centre Stage event they are granting Communitech permission to use any photographs, audio or video recording taken at the event for any purpose determined by Communitech.


Limitation of Liability

Each attendee assumes all risk, liability and responsibility for any and all harm or damages of any kind suffered by the attendee during or in connection with a True North Centre Stage and/or True North Festival event. Each attendee hereby waives all rights to claim damages, monetary or otherwise, or to institute civil, criminal, administrative or legal proceedings against Communitech, or its affiliates and other related entities, resulting from any cause of action arising out of any event.



Each attendee indemnifies and holds harmless Communitech, and including but not limited to, its affiliates and other related entities, their directors, officers, administrators, managers, employees, representatives and all other persons acting on behalf of Communitech from and against any and all claims, actions, damages or other demands, arising from or related to the attendee’s purchase of a pass, wristband or attendance at an event.

Communitech will not be liable for any damage or claim made by an attendee for reason of fire, explosion, accidents, hurricanes, tornados, flood, unusually severe or abnormal weather, war or threat of war, riots or civil commotion, acts of terrorism, acts of any governmental authority or agent, acts of God or any other circumstance or event beyond the reasonable control of Communitech.


Applicable Law

These Terms shall be governed by the laws applicable within the Province of Ontario. Every attendee submits to the exclusive jurisdiction of the courts of the Province of Ontario and agree that any such court will be the proper forum for the determination of any dispute of these Terms.



You agree that if you are registering on behalf of individuals from your organization, you have the power to bind such individuals and your organization to the Terms.

Every attendee should also read and understand the RFID Policy, Event Code of Conduct, Privacy Policy and Terms of Condition for Disabled Attendees which apply to attendees at True North Centre Stage and/or True North Festival.

If you require any further information or have questions regarding the Terms please contact us at TrueNorthInfo@communitech.ca.